TERMS AND CONDITIONS
With the ever - changing technology within the high performance automotive industry, Pac Performance may make changes in the products described, and to other contents of the Website, at any time without notice.
We make every effort to ensure that product descriptions on our online shop are accurate at the time of publication.
Certain products can vary depending on the application of the purchaser. A salesperson will be in contact should the need arise to confirm this.
All depictions contained on the Website are for illustration purposes only.
All prices on our website are in Australian dollars (AUD)
All prices are including GST (goods and services tax)
Prices are subject to change without notice
Prices advertised do not include postage/delivery charges, which will depend on the destination
You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18.
By placing an order with us you acknowledge that you are over eighteen (18) years of age.
Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.
WHEN ORDERING A PRODUCT
When you place an order with us you have made an offer to purchase the product that you have chosen.
You can place an order, online, by clicking the "Add to Cart" button. You will be issued with an order number, which can be used to reference your order at any time.
You can alternatively make an enquiry by clicking the “Enquire” button. This will not be added to the cart but to an enquiry cart. You will also be issued with an enquiry order number, which can be used as a reference at anytime. A member of our sales team will be in contact to seek further information from you and to confirm what you need.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
METHOD OF PAYMENT
We accept Paypal and direct deposit payments. You do not need to have a PayPal account to checkout.
Should you choose the direct deposit method our banking details will be issued on our tax invoice.
We will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Items purchased are shipped from our premises located in Revesby, New South Wales. We use the following companies for our delivery services, Couriers Please, Fastway, Australia Post, Cameron’s Interstate. If, for any reason, your order, or part thereof, cannot be shipped you will be notified promptly by a member of our team.
Orders are processed within 24 hours. Goods will be dispatched within 48 hours from the time that payment has been received in full, and delivery time is estimated to be between 2-14 business days depending on your location. (Some items that require assembly may have a 10 - 14 day lead time if not in stock)
Pac Performance ships goods Worldwide.
If you are not available, when our delivery partner attempts a delivery, a card may be left advising you that your order will be available for you to collect from your local post office or courier depot. All orders will have a tracking number so that parcels can be easily traced.
For international customers we use FEDEX and the Australian postal service (registered post).
Please note that our delivery and freight charges will not include any taxes and duties imposed by your local government or any other non-Australian regulatory authority. You will be liable for these amounts. All International orders over 5KG will be sent directly as an enquiry to our sales department, they will be in contact with you within 48 hours to confirm your order and quote on shipping costs.
For security reasons, we do not ship to post office boxes (for both Australian and International orders).
SHIPPING RATES AND HANDLING CHARGES
Please note that shipping and handling rates are calculated based upon your location and the size / weight of your order. All orders which total up to and including 5KG, shipping will be automatically calculated upon completion of your order our shipping calculator will display and add the shipping charges to your total order cost. Any order, which totals over 5KG, shipping will need to be quoted before the order is finalized and can be paid for, a member of our team will be in contact with you via email.
REFUNDS & RETURNS
Please note we are happy to exchange goods but we must be notified within seven (7) days from when you receive the goods. You must contact one of our team members and receive an authorization to return the goods, and postage/delivery will be the responsibility of the customer.
Shipping costs will not be refunded for change of mind or wrongly chosen product, in the instance the goods are faulty an authorization must be obtained first before goods are returned or this may result in no refund.
OUR CONTACT DETAILS
2/22 Violet Street
Revesby NSW 2212
Ph: +612 9792 7076
Fax: +612 9792 7766